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Social Unrest

Disruptions to businesses in Delhi due to riots

Riots have been at an all-time high around the world. From riots in Sri Lanka to protests and violence in Ecuador, South America, risks are certainly increasing day by day. India is not far behind either. According to MHA, India witnessed as many as 2,76,000 riots between 2016 and 2020, out of which the major riots that had the most impact were religious riots.

Disruptions to businesses in Delhi due to riots

Riots are very common in India especially in our National Capital Delhi.It is characterized by public expressions of dissatisfaction or anger aimed at a common cause, usually accompanied by demands for social change.

 According to research, Delhi is geographically one of the most riot prone cities in India. Even peaceful protests can escalate into violent ones very quickly here. Riots disrupt the lives of people and operations of businesses. 

According to Wikipedia, the US Commission on International Religious Freedom classified India as Tier 2 in persecuting religious minorities, the same as Iraq and Egypt, which is one of the major reasons for riots.

How do riots disrupt the business operations of various industries in Delhi?

Many riots mainly lead to roadblocks and excessive crowds. This causes disruptions to various industries.
For example-

  • Logistics might suffer and face delivery delays. 
  • Other industries can face damage to infrastructure and hindrances to employee safety. 
  • Suspension of internet services is one of the actions taken by the government during riots. 
  • This also impacts businesses like E-commerce. 
  • Many retail stores face the risk of trespassing and property damage by rioters. 
  • It gets difficult for employees to commute, which has some effects on all businesses. 

Impact of riots on operations


 As per the Institute for Economics and Peace, the economy suffered a loss of 15 trillion dollars due to violence. 


Riots often result in roadblocks and large crowds, which lead to transport disruptions. There is also property damage that cannot be ruled out. Looting, vandalism, and arson are common during riots.

Impact of riots on travel and logistics

  • Communication disruptions and social media blockouts. 
  • Could cause traffic and delivery delays. 
  • Curfews might be implemented in certain areas. 
  • Damage to roads or airports.
  • Protests may also turn violent, anyone can get caught in the crossfire. 
  • The law may react in a heavy manner, causing injuries to bystanders. 
  • Looting and vandalism in warehouses or other shops

How to cope

  •      Be alert and aware– You should pay attention to what the local news is saying. Be updated with the recent developments of the riots and evaluate how they might affect your business operations and employees. Understand the impact and develop a course of action. Make a plan for every possible scenario, and as soon as you get an alert, implement the plan as soon as possible. 
    • Facility protectionYour company’s facilities and assets are under threat of damage and looting during riots. You need to prepare a plan to protect your facilities which can be done by
      • Ask your employees to be alert and inform the relevant authorities if they see something unnatural. 
      • Ensure your emergency evacuation and other protection systems are working properly.
      • Have a reliable security team or consider hiring one from security agencies. 

    • Business continuity planYou need a plan to operate your business without any hiccups during and after riots. 
      • Make a step-by-step procedure that mitigates risks and losses. 
      • Have an emergency response plan for when the incident strikes.
      • Plan to get business back on track after the incident is over. 

    • Employee ProtectionDuring events like these, you need to prioritize employee protection. Communication, situational awareness, and guidance to ensure employee safety are a must. 
      • Practice drills and assess exit routes. 
      • Make sure you have transportation to get out of the area quickly.
      • Have emergency services ready and inform your employees how to quickly access them

Lythouse and how it helps

Risk alert systemThis system filters out relevant information and alerts you on the basis of its impact on your business. So, whenever there is a  risk of riots in your area. 

Our system alerts you regarding the revenue, infra, and personnel risks you might face due to that. It helps you prepare in advance. 

Mass communicationThis helps you communicate with the employees in a more effective way. You can send notifications and alerts to the employees, with the option to hear back from them. You can send geo-targeted messages through the channel of your choice. 

You can send them updates on the situation, and if the severity of the situation increases for example, if the protests turn violent—they can ask for help or declare themselves safe if they are stuck in a riot.

Risk mitigation workflow – The incident distribution helps you assign and forward the task to the relevant authorities and track the completion status. Technology can ease the burden of command through automation in this area as well.

Safe havens – a list of safe locations for a crisis like this where you can go and seek shelter. The platform provides a network of locations with verified contact lists.

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